CHOOSING A SYSTEM
 

 

How do I choose the right point of sale system?

Identify the Needs of Your Store
First and foremost, you need to identify the needs of your store, and any unique needs you have. There are literally hundreds of retail software packages available today. Some retail software is designed for large ticket items with very few daily sales. Other retail software is designed for fast-moving retailers with thousands of daily transactions. Be sure you’re researching the right retail software for your business.

When possible, purchase the entire system from one company
Purchase Retail Software and POS Hardware from One Company. When possible, purchase everything—software, hardware, and services—from one company. The single point of accountability will eliminate the blame game that can arise when multiple suppliers are involved. Having just one vendor allows you to have a single point of contact for all your point of sale hardware, software, and service needs. Plus, buying everything from the same vendor can often reduce your overall costs.

Establish a Budget
You’ll also need to establish a budget. Be sure to factor in retail software, accounting software, point of sale terminals, peripheral devices, back-office servers, training, and an Internet connection. While the price of the complete point of sale system should not be the only factor in your decision, establishing a budget can help prevent you from putting too much strain on your business’s finances.

Talk to Your Customers
Talk to your customers about things you can do to improve your business. Your customers are on the receiving end of your service and can give you a first-hand perspective on their shopping experience. Questions such as "Have you ever shopped with us online?" or "Would you be interested in joining our Frequent Shopper Program?" can help you determine features you need in your retail software package. Use the feedback from your customers to make sure the retail point of sale system you are researching will address their needs as well as your own.

Get a Demo
Be sure to get a demo of the retail POS systems you're considering. Depending on the size of your store, your investment in a complete retail point of sale system will most likely range from a few thousand to ten thousand dollars or more. Before blowing your budget on the wrong POS system, make sure that it fits your needs today and can grow with you into the future.

 

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SERVICES OVERVIEW

RBMS is a full-service provider . This means we will be with you every step of the way in designing, configuring and creating a custom solution that not only suit your needs today but will contue to grow and expand as your company expands.

Pre-sales Analysis. We will dispatch an RBMS representative to your site to analyze your needs and concerns, and with our years of knowledge and expertise we will help you make the right choices. You can explain to our representative how you do business and explain your workflow so we can prepare a personalized demo.
   

Free Demonstration. Of course the best way to know if our solution can fit you is to see a demonstration. You can choose from an online or in person demonstration which will be a one-on-on guided tour of the system and what our full solutions can offer you. We will guide you through our software but we also encourage the customer to ask questions and air concerns during this time.
   


Installation. Our installers will arrive with pre-configured systems that are ready to network and power-up. We will also guide you through the multi-stepped process of the roll-over from your existing system to your new one.
   


Configuration. Everyone has had the experience of installing new software then finding that they have to spend hours, days, even weeks configuring it to their liking. RBMS will configure your system for you based on an in-depth Configuration Meeting.
   


Training. RBMS offers a four day non-consecutive, personal, in depth training course that is custom-tailored to focus on the functionaility your company needs first. Most training is performed in our 10-seat Conference Room in Times Square, NYC.
   


Service/Support. Our service and support team is ready to help you through any processes you may be having issues with. We have many levels of both Hardware replacement and Software support to choose from.
   


Customizations. Our systems are built on the idea that every retailer will need some level of customization at some point. An experienced retail-software designer will sit with you and chart out the best practice solution for the task at hand.
   


Updates/Upgrades. Software changes quickly in today's world and RBMS/CounterPoint SQL is no exception. As retailing trends change so does our software. You can opt into a Subscription Service plan which will guarantee that your software is always current and problem-free.
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